InsaneGenix is committed to delivering your orders safely and efficiently. We partner with reliable courier services to ensure timely delivery of products across various locations.
Orders are typically processed within 1–3 business days after successful payment confirmation. Once an order is processed and shipped, customers will receive a confirmation message along with tracking details.
Delivery times may vary depending on the customer’s location, courier partner, and external factors such as weather conditions or logistical delays. In most cases, orders are delivered within 3–7 business days.
Customers are responsible for providing accurate shipping details during checkout. Incorrect or incomplete addresses may result in delivery delays or failed shipments. InsaneGenix will not be responsible for delays caused by incorrect information provided by the customer.
In some cases, delivery times may be extended due to high order volumes, holidays, or unforeseen circumstances. We appreciate your patience and understanding in such situations.
Customers can track their orders using the tracking link provided in the shipment confirmation email or message.
If a package is damaged during transit, customers should contact our support team immediately with photos and order details so we can investigate the issue and provide assistance.
Once a package has been marked as delivered by the courier service, InsaneGenix cannot be held responsible for lost or stolen packages.
For international shipping (if applicable), customers may be responsible for additional customs duties or import taxes depending on their country’s regulations.
Our goal is to ensure that every customer receives their order quickly and safely. If you have any concerns regarding shipping or delivery, please contact our support team.