At InsaneGenix, customer satisfaction is important to us. Our cancellation and refund policy is designed to provide transparency and a fair process for all customers.
Orders can only be cancelled before they are shipped. If you wish to cancel an order, please contact our customer support team as soon as possible with your order details. Once the order has been dispatched, it cannot be cancelled.
If an order is successfully cancelled before shipment, the refund will be processed to the original payment method within a few business days. The exact time for the refund to appear in your account may vary depending on your bank or payment provider.
Due to health and safety reasons, opened or used supplement products cannot be returned or refunded unless the product received is damaged, defective, or incorrect.
If you receive a damaged or incorrect product, please contact our support team within 48 hours of delivery. Customers may be required to provide photographs of the product and packaging to help us verify the issue.
Once the issue is verified, InsaneGenix may offer a replacement product or process a refund depending on the situation. Refunds are generally issued to the original payment method used during purchase.
Shipping charges may not be refundable unless the return is due to an error on our part.
Products returned without prior approval from our support team may not be accepted.
InsaneGenix reserves the right to reject refund requests if the product has been used, tampered with, or returned without valid reasons.
We strive to handle all refund and cancellation requests fairly and promptly. If you have any questions regarding this policy, please contact our customer support team through the website.